all technicians are late

hkhome019fridge

There seems to be some sort of universally acknowledged rule, that if you need to make an appointment for a technician to come to your home to fix something or to set up something like the internet, a) they can only offer you a vague, not useful time range; b) they are always late.

I spent the whole day waiting for someone to come fix my fridge. When I came back from shunde wednesday night, I discovered that the fridge and freezer had stopped working sometime between Monday afternoon and Wednesday night. The light was on in the fridge compartment so it wasn’t the power supply. For good measure I reset the fuse box of the whole flat. Nope. Everything in the freezer had defrosted so I had to throw most of them away, luckily I didn’t have ice cream that would have made a mess, or raw meat that would have smelled. I did however have some leftovers from the restaurant yesterday and some fruit that is barely surviving at room temperature. It’s hard not to have a fridge in 33ºC weather.

Anyway, the appointment was 1-4pm. I waited, and watched tv, and did a bit of TRX. 4pm rolled by, of course he hadn’t showed up. I called the service centre and was told he was still stuck at another job and it’d be an hour. Sigh. When will I ever get to be the 1pm appointment?

Almost 6pm and still no one. I called the service centre and no surprise they’re gone for the day. I called up the sales department and wouldn’t let them fob me off. I told them I was aware they were the sales department but if there was someone there who could help me please. To their credit, they found the appointment in the computer and rang the guy for me.

Technician showed up around 6.15pm. The fix took him all of 10mins. Apparently the timer on the thermostat flipped and was stuck at the off position. Argh. He also told me to leave an even larger gap between the fridge and the wall to let the heat dissipate. Strange, because my fridge isn’t in an enclosed space, but whatever. At least my food isn’t going to spoil anymore. There’s nothing in the freezer apart from dried food and film (35mm film, from pre-digital camera days) so I’ll have to do a mini shopping run soon.