Went to the apple store with mm, her mbp won’t startup. The genius booted it up using a recovery startup disk and it seems her hard disk is damaged. Ouch! To make matters worse: a) she doesn’t have a backup for her files and b) most of her files are not organised, she just dumps them on her desktop.
Luckily using the recovery startup we were able to access them. I’d bought an external HD for her in case we had to copy files. We had to do it folder by folder to avoid spending time copynig her huge movies and other unnecessary files. Still took a couple of hours at the genius bar.
The biggest problem was the damaged bits included her 2 biggest files: itunes library and iphotos. The genius told us the only solution was to remove the HD, put it in a casing and copy it to another machine. Then it’s a matter of replacing the HD.
At least there’s a plan of action. We decided to go away and think about it first. She has her lenovo to use for school work, that’ll be the focus for the next 2-3 weeks.