when iphone breaks

iphone6split

First thing we did when we got to Bangkok airport on our trip, after getting our luggage and clearing customs, was to switch to a local sim card. When I took my iphone out of the case, I discovered that the screen had separated from the casing and was slightly warped. I hadn’t noticed it before, the sturdy case held it together, so I didn’t know whether it was recent or how long it’d been like that. The phone was working perfectly fine, so I kept on using it. Car said it’s probably a swollen battery and I should be careful.

Genius Bar is booked a week in advance so yesterday was the first chance I was able to get an appointment after coming back. Even with a reservation, there was a 30min wait.

Yep, the battery is swollen. But the remedy isn’t part of the $29 iphone battery replacement program. It’ll have to come under regular repairs. And I never bought applecare.

I thought they’d replace the swollen battery with a new one. Nope.

I thought they’d replace the motherboard. Nope.

They told me I’m getting a new iphone. Yep, brand new. Same model, same specs, but not iphone X (I wish).

Originally she said it’d be $79, but when I came to pay the system kept coming up with $29. She went and asked her manager who said okay to $29. I wonder if their POS system is too geared towards the battery replacement program that it forced my case into it too. Does it mean I can’t replace the battery this year? I guess I did get a new battery, only it came with a new phone attached to it.

Restore from icloud took overnight since it had to upgrade to the latest ios and download all the apps again; fortunately I didn’t have to redo any settings. I had to log into everything again, of course. Now I’m thinking about whether to get a password manager.

Two things didn’t completely restore: whatsapp and camera roll. I think I turned off automatic backup for whatsapp and forgot to do a backup before I went to the apple store. The most recent backup it could find was 2015 so I lost a lot of texts and a number of groups. With some fiddling around I added myself back in groups I own, and my friends added me back to our various groups. Restoring camera roll was just tedious, I have it backed up in dropbox but I had to save the pics one at a time, there didn’t seem to be a bulk download option. It was a good opportunity to sort and delete pics I no longer want in the camera roll so time well spent.

Next time I’m out and about, I need to get a new screen protector and may be a spare sturdy case. Hopefully this phone will last a few more years, and this episode takes care of the low-level hanking after iphone X that’s been floating around in the background.

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