— watty (@watty) October 7, 2014
A potential diner rang a restaurant to order take-out, but the restaurant said they didn’t offer take-out, so the diner posted a poor review on yelp. The restaurant replied with a rather epic take-down. Read the eater article, it’s worth it.
Some restaurants offer take-out food, some don’t. Personally I won’t expect an upscale restaurant to, and if they don’t specify (or specifically say they don’t) I won’t expect them to change their policies for me. This is what the yelper did. Expected to be accommodated against the rules, and repeatedly tried to intimidate by saying that her husband was a lawyer. I suspect that if she had asked nicely, or asked about which menu item could possibly be boxed up, the restaurant would have considered her request.
I’m glad the restaurant wrote their reply, even though it was a little snarky. Far too often we see 1-star amazon reviews because the packaging was torn, or people with entitled attitudes thinking the world evolve around them. I remember asking a guy who brought his dog into my garage when I had a garage sale, and was met with snark. Every dog owner before him tied their dog outside before coming in, isn’t that common courtesy?
I don’t think I’ve ever left a review for anything. If I liked a restaurant I wouldn’t necessarily gush about it on yelp. What if their standards change or next time I go, I don’t enjoy it as much? I have been known to recommend Hawksmoor enthusiastically, by bringing friends there so they can experience it themselves. And if I didn’t like a restaurant, I just won’t go again. I tend to believe that if you have nothing good to say, don’t say it.